email-ops
Evidence-first mailbox triage, drafting, send verification, and sent-mail-safe follow-up workflow for ECC. Use when the user wants to organize email, draft or send through the real mail surface, or prove what landed in Sent.
Best use case
email-ops is best used when you need a repeatable AI agent workflow instead of a one-off prompt.
Evidence-first mailbox triage, drafting, send verification, and sent-mail-safe follow-up workflow for ECC. Use when the user wants to organize email, draft or send through the real mail surface, or prove what landed in Sent.
Teams using email-ops should expect a more consistent output, faster repeated execution, less prompt rewriting.
When to use this skill
- You want a reusable workflow that can be run more than once with consistent structure.
When not to use this skill
- You only need a quick one-off answer and do not need a reusable workflow.
- You cannot install or maintain the underlying files, dependencies, or repository context.
Installation
Claude Code / Cursor / Codex
Manual Installation
- Download SKILL.md from GitHub
- Place it in
.claude/skills/email-ops/SKILL.mdinside your project - Restart your AI agent — it will auto-discover the skill
How email-ops Compares
| Feature / Agent | email-ops | Standard Approach |
|---|---|---|
| Platform Support | Not specified | Limited / Varies |
| Context Awareness | High | Baseline |
| Installation Complexity | Unknown | N/A |
Frequently Asked Questions
What does this skill do?
Evidence-first mailbox triage, drafting, send verification, and sent-mail-safe follow-up workflow for ECC. Use when the user wants to organize email, draft or send through the real mail surface, or prove what landed in Sent.
Where can I find the source code?
You can find the source code on GitHub using the link provided at the top of the page.
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SKILL.md Source
# Email Ops Use this when the real task is mailbox work: triage, drafting, replying, sending, or proving a message landed in Sent. This is not a generic writing skill. It is an operator workflow around the actual mail surface. ## Skill Stack Pull these ECC-native skills into the workflow when relevant: - `brand-voice` before drafting anything user-facing - `investor-outreach` for investor, partner, or sponsor-facing mail - `customer-billing-ops` when the thread is a billing/support incident rather than generic correspondence - `knowledge-ops` when the message or thread should be captured into durable context afterward - `research-ops` when a reply depends on fresh external facts ## When to Use - user asks to triage inbox or archive low-signal mail - user wants a draft, reply, or new outbound email - user wants to know whether a mail was already sent - the user wants proof of which account, thread, or Sent entry was used ## Guardrails - draft first unless the user clearly asked for a live send - never claim a message was sent without a real Sent-folder or client-side confirmation - do not switch sender accounts casually; choose the account that matches the project and recipient - do not delete uncertain business mail during cleanup - if the task is really DM or iMessage work, hand off to `messages-ops` ## Workflow ### 1. Resolve the exact surface Before acting, settle: - which mailbox account - which thread or recipient - whether the task is triage, draft, reply, or send - whether the user wants draft-only or live send ### 2. Read the thread before composing If replying: - read the existing thread - identify the last outbound touch - identify any commitments, deadlines, or unanswered questions If creating a new outbound: - identify warmth level - select the correct channel and sender account - pull `brand-voice` before drafting ### 3. Draft, then verify For draft-only work: - produce the final copy - state sender, recipient, subject, and purpose For live-send work: - verify the exact final body first - send through the chosen mail surface - confirm the message landed in Sent or the equivalent sent-copy store ### 4. Report exact state Use exact status words: - drafted - approval-pending - sent - blocked - awaiting verification If the send surface is blocked, preserve the draft and report the exact blocker instead of improvising a second transport without saying so. ## Output Format ```text MAIL SURFACE - account - thread / recipient - requested action DRAFT - subject - body STATUS - drafted / sent / blocked - proof of Sent when applicable NEXT STEP - send - follow up - archive / move ``` ## Pitfalls - do not claim send success without a sent-copy check - do not ignore the thread history and write a contextless reply - do not mix mailbox work with DM or text-message workflows - do not expose secrets, auth details, or unnecessary message metadata ## Verification - the response names the account and thread or recipient - any send claim includes Sent proof or an explicit client-side confirmation - the final state is one of drafted / sent / blocked / awaiting verification
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