journey-map
Create customer journey maps for user flows and workflows. Use when the user asks to "map the journey", "analyze user flow", "document the workflow", "trace the path", or needs to understand end-to-end user experiences.
Best use case
journey-map is best used when you need a repeatable AI agent workflow instead of a one-off prompt. It is especially useful for teams working in multi. Create customer journey maps for user flows and workflows. Use when the user asks to "map the journey", "analyze user flow", "document the workflow", "trace the path", or needs to understand end-to-end user experiences.
Create customer journey maps for user flows and workflows. Use when the user asks to "map the journey", "analyze user flow", "document the workflow", "trace the path", or needs to understand end-to-end user experiences.
Users should expect a more consistent workflow output, faster repeated execution, and less time spent rewriting prompts from scratch.
Practical example
Example input
Use the "journey-map" skill to help with this workflow task. Context: Create customer journey maps for user flows and workflows. Use when the user asks to "map the journey", "analyze user flow", "document the workflow", "trace the path", or needs to understand end-to-end user experiences.
Example output
A structured workflow result with clearer steps, more consistent formatting, and an output that is easier to reuse in the next run.
When to use this skill
- Use this skill when you want a reusable workflow rather than writing the same prompt again and again.
When not to use this skill
- Do not use this when you only need a one-off answer and do not need a reusable workflow.
- Do not use it if you cannot install or maintain the related files, repository context, or supporting tools.
Installation
Claude Code / Cursor / Codex
Manual Installation
- Download SKILL.md from GitHub
- Place it in
.claude/skills/journey-map/SKILL.mdinside your project - Restart your AI agent — it will auto-discover the skill
How journey-map Compares
| Feature / Agent | journey-map | Standard Approach |
|---|---|---|
| Platform Support | Not specified | Limited / Varies |
| Context Awareness | High | Baseline |
| Installation Complexity | Unknown | N/A |
Frequently Asked Questions
What does this skill do?
Create customer journey maps for user flows and workflows. Use when the user asks to "map the journey", "analyze user flow", "document the workflow", "trace the path", or needs to understand end-to-end user experiences.
Where can I find the source code?
You can find the source code on GitHub using the link provided at the top of the page.
SKILL.md Source
# Journey Mapping Skill Map customer journeys to understand end-to-end user experiences, identify pain points, and discover opportunities for improvement. ## When to Use - Designing new features or flows - Understanding existing user paths - Identifying friction points - Planning improvements - Stakeholder communication - Onboarding design ## Journey Map Components ### 1. User Context - **Persona**: Who is the user? - **Goal**: What are they trying to accomplish? - **Trigger**: What initiated this journey? - **Success**: How do they know they've succeeded? ### 2. Journey Phases Typical phases to map: | Phase | Description | |-------|-------------| | Awareness | User realizes they need something | | Consideration | User evaluates options | | Decision | User commits to action | | Action | User completes the task | | Retention | User returns or continues | ### 3. Touchpoint Analysis For each step, document: - **Action**: What the user does - **Interface**: What they interact with - **Thought**: What they're thinking - **Emotion**: How they feel (frustrated, confident, confused) - **Pain Point**: What causes friction - **Opportunity**: How to improve ### 4. Emotion Curve Map emotional state through the journey: ``` Delighted ●───────────● Satisfied ●───● Neutral ●───● Frustrated ●───● Abandoned ● ``` ## Output Format ```markdown ## Customer Journey Map: [Journey Name] ### Context - **Persona**: [User type] - **Goal**: [What they want to achieve] - **Trigger**: [What started this journey] ### Journey Overview | Phase | Step | Action | Emotion | Pain Point | |-------|------|--------|---------|------------| | Awareness | 1 | ... | ... | ... | ### Detailed Steps #### Step 1: [Name] - **User Action**: What they do - **System Response**: What happens - **User Thought**: "What they're thinking" - **Emotion**: [emoji + description] - **Pain Points**: Issues encountered - **Opportunities**: Ways to improve ### Emotion Curve [Visual representation] ### Key Insights 1. [Critical finding] 2. [Opportunity identified] ### Recommendations | Priority | Improvement | Impact | |----------|-------------|--------| | P0 | ... | High | ``` ## Common Journeys for LogiDocs Certify 1. **First-Time User Onboarding** 2. **Upload Supplier Certificate** 3. **Create Product Checklist** 4. **Prepare for Audit** 5. **Track Expiring Documents** 6. **Invite Team Member** 7. **Generate Compliance Report** ## Integration Works best with: - `ux-expert` agent for journey analysis - `ux-audit` skill for touchpoint evaluation - Persona testing agents for validation
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