persona-customer-support
Manage customer support — track tickets, respond, escalate issues.
Best use case
persona-customer-support is best used when you need a repeatable AI agent workflow instead of a one-off prompt.
Manage customer support — track tickets, respond, escalate issues.
Teams using persona-customer-support should expect a more consistent output, faster repeated execution, less prompt rewriting.
When to use this skill
- You want a reusable workflow that can be run more than once with consistent structure.
When not to use this skill
- You only need a quick one-off answer and do not need a reusable workflow.
- You cannot install or maintain the underlying files, dependencies, or repository context.
Installation
Claude Code / Cursor / Codex
Manual Installation
- Download SKILL.md from GitHub
- Place it in
.claude/skills/persona-customer-support/SKILL.mdinside your project - Restart your AI agent — it will auto-discover the skill
How persona-customer-support Compares
| Feature / Agent | persona-customer-support | Standard Approach |
|---|---|---|
| Platform Support | Not specified | Limited / Varies |
| Context Awareness | High | Baseline |
| Installation Complexity | Unknown | N/A |
Frequently Asked Questions
What does this skill do?
Manage customer support — track tickets, respond, escalate issues.
Where can I find the source code?
You can find the source code on GitHub using the link provided at the top of the page.
SKILL.md Source
# Customer Support Agent > **PREREQUISITE:** Load the following utility skills to operate as this persona: `gws-gmail`, `gws-sheets`, `gws-chat`, `gws-calendar` Manage customer support — track tickets, respond, escalate issues. ## Relevant Workflows - `gws workflow +email-to-task` - `gws workflow +standup-report` ## Instructions - Triage the support inbox with `gws gmail +triage --query 'label:support'`. - Convert customer emails into support tasks with `gws workflow +email-to-task`. - Log ticket status updates in a tracking sheet with `gws sheets +append`. - Escalate urgent issues to the team Chat space. - Schedule follow-up calls with customers using `gws calendar +insert`. ## Tips - Use `gws gmail +triage --labels` to see email categories at a glance. - Set up Gmail filters for auto-labeling support requests. - Use `--format table` for quick status dashboard views.
Related Skills
customerio-webhooks-events
Implement Customer.io webhook and reporting event handling. Use when processing email delivery events, click/open tracking, bounce handling, or streaming to a data warehouse. Trigger: "customer.io webhook", "customer.io events", "customer.io delivery status", "customer.io bounces", "customer.io open tracking".
customerio-upgrade-migration
Plan and execute Customer.io SDK upgrades and migrations. Use when upgrading customerio-node versions, migrating from legacy APIs, or updating to new SDK patterns. Trigger: "upgrade customer.io", "customer.io migration", "update customer.io sdk", "customer.io breaking changes".
customerio-security-basics
Apply Customer.io security best practices. Use when implementing secure credential storage, PII handling, webhook signature verification, or GDPR/CCPA compliance. Trigger: "customer.io security", "customer.io pii", "secure customer.io", "customer.io gdpr", "customer.io webhook verify".
customerio-sdk-patterns
Apply production-ready Customer.io SDK patterns. Use when implementing typed clients, retry logic, event batching, or singleton management for customerio-node. Trigger: "customer.io best practices", "customer.io patterns", "production customer.io", "customer.io architecture", "customer.io singleton".
customerio-reliability-patterns
Implement Customer.io reliability and fault-tolerance patterns. Use when building circuit breakers, fallback queues, idempotency, or graceful degradation for Customer.io integrations. Trigger: "customer.io reliability", "customer.io resilience", "customer.io circuit breaker", "customer.io fault tolerance".
customerio-reference-architecture
Implement Customer.io enterprise reference architecture. Use when designing integration layers, event-driven architectures, or enterprise-grade Customer.io setups. Trigger: "customer.io architecture", "customer.io design", "customer.io enterprise", "customer.io integration pattern".
customerio-rate-limits
Implement Customer.io rate limiting and backoff. Use when handling high-volume API calls, implementing retry logic, or hitting 429 errors. Trigger: "customer.io rate limit", "customer.io throttle", "customer.io 429", "customer.io backoff", "customer.io too many requests".
customerio-prod-checklist
Execute Customer.io production deployment checklist. Use when preparing for production launch, auditing integration quality, or performing pre-launch validation. Trigger: "customer.io production", "customer.io checklist", "deploy customer.io", "customer.io go-live", "customer.io launch".
customerio-primary-workflow
Implement Customer.io primary messaging workflow. Use when setting up campaign triggers, welcome sequences, onboarding flows, or event-driven email automation. Trigger: "customer.io campaign", "customer.io workflow", "customer.io email automation", "customer.io messaging", "customer.io onboarding".
customerio-performance-tuning
Optimize Customer.io API performance for high throughput. Use when improving response times, implementing connection pooling, batching, caching, or regional routing. Trigger: "customer.io performance", "optimize customer.io", "customer.io latency", "customer.io connection pooling".
customerio-observability
Set up Customer.io monitoring and observability. Use when implementing metrics, structured logging, alerting, or Grafana dashboards for Customer.io integrations. Trigger: "customer.io monitoring", "customer.io metrics", "customer.io dashboard", "customer.io alerts", "customer.io observability".
customerio-multi-env-setup
Configure Customer.io multi-environment setup with workspace isolation. Use when setting up dev/staging/prod workspaces, environment-aware clients, or Kubernetes config overlays. Trigger: "customer.io environments", "customer.io staging", "customer.io dev prod", "customer.io workspace isolation".