Runbooks

# Runbooks

## Skill Profile
*(Select at least one profile to enable specific modules)*
- [ ] **DevOps**
- [x] **Backend**
- [ ] **Frontend**
- [ ] **AI-RAG**
- [ ] **Security Critical**

## Overview
Runbooks provide step-by-step procedures for operating and troubleshooting systems. Effective runbooks enable teams to handle incidents, perform maintenance, and operate systems consistently with clear, actionable instructions.

## Why This Matters
- **Operational Excellence**: Standardized procedures reduce errors and improve reliability
- **Knowledge Management**: Preserves institutional knowledge and reduces dependency on individuals
- **Incident Response**: Faster resolution with clear procedures and reduced MTTR
- **Compliance**: Documented procedures support auditing and regulatory requirements

---

## Core Concepts & Rules

### 1. Core Principles
- Follow established patterns and conventions
- Maintain consistency across codebase
- Document decisions and trade-offs

### 2. Implementation Guidelines
- Start with the simplest viable solution
- Iterate based on feedback and requirements
- Test thoroughly before deployment


## Inputs / Outputs / Contracts
* **Inputs**:
  - Service information (name, description, criticality)
  - System architecture diagrams
  - Monitoring and alerting configuration
  - Contact information (on-call, SMEs)
* **Entry Conditions**:
  - Service is deployed and operational
  - Monitoring is configured
  - Alerting is set up
* **Outputs**:
  - Complete runbook document
  - Troubleshooting procedures
  - Emergency contact lists
* **Artifacts Required (Deliverables)**:
  - Runbook document in Markdown format
  - Diagrams (architecture, data flow)
  - Testing documentation
* **Acceptance Evidence**:
  - Runbook tested by on-call team
  - All procedures verified to work
  - Contact information validated
* **Success Criteria**:
  - All procedures are accurate and complete
  - Runbook is accessible to team
  - Search functionality works (<30s search time)

## Skill Composition
* **Depends on**: Technical Writing, System Architecture Documentation
* **Compatible with**: Incident Management, Monitoring & Observability
* **Conflicts with**: None
* **Related Skills**: [system-architecture-docs](../21-documentation/system-architecture-docs/SKILL.md), [technical-writing](../21-documentation/technical-writing/SKILL.md), [incident-management](../41-incident-management/)

---

## Quick Start / Implementation Example

1. Review requirements and constraints
2. Set up development environment
3. Implement core functionality following patterns
4. Write tests for critical paths
5. Run tests and fix issues
6. Document any deviations or decisions

```python
# Example implementation following best practices
def example_function():
    # Your implementation here
    pass
```


## Assumptions / Constraints / Non-goals

* **Assumptions**:
  - Development environment is properly configured
  - Required dependencies are available
  - Team has basic understanding of domain
* **Constraints**:
  - Must follow existing codebase conventions
  - Time and resource limitations
  - Compatibility requirements
* **Non-goals**:
  - This skill does not cover edge cases outside scope
  - Not a replacement for formal training


## Compatibility & Prerequisites

* **Supported Versions**:
  - Python 3.8+
  - Node.js 16+
  - Modern browsers (Chrome, Firefox, Safari, Edge)
* **Required AI Tools**:
  - Code editor (VS Code recommended)
  - Testing framework appropriate for language
  - Version control (Git)
* **Dependencies**:
  - Language-specific package manager
  - Build tools
  - Testing libraries
* **Environment Setup**:
  - `.env.example` keys: `API_KEY`, `DATABASE_URL` (no values)


## Test Scenario Matrix (QA Strategy)

| Type | Focus Area | Required Scenarios / Mocks |
| :--- | :--- | :--- |
| **Unit** | Core Logic | Must cover primary logic and at least 3 edge/error cases. Target minimum 80% coverage |
| **Integration** | DB / API | All external API calls or database connections must be mocked during unit tests |
| **E2E** | User Journey | Critical user flows to test |
| **Performance** | Latency / Load | Benchmark requirements |
| **Security** | Vuln / Auth | SAST/DAST or dependency audit |
| **Frontend** | UX / A11y | Accessibility checklist (WCAG), Performance Budget (Lighthouse score) |


## Technical Guardrails & Security Threat Model

### 1. Security & Privacy (Threat Model)
* **Top Threats**: Injection attacks, authentication bypass, data exposure
- [ ] **Data Handling**: Sanitize all user inputs to prevent Injection attacks. Never log raw PII
- [ ] **Secrets Management**: No hardcoded API keys. Use Env Vars/Secrets Manager
- [ ] **Authorization**: Validate user permissions before state changes

### 2. Performance & Resources
- [ ] **Execution Efficiency**: Consider time complexity for algorithms
- [ ] **Memory Management**: Use streams/pagination for large data
- [ ] **Resource Cleanup**: Close DB connections/file handlers in finally blocks

### 3. Architecture & Scalability
- [ ] **Design Pattern**: Follow SOLID principles, use Dependency Injection
- [ ] **Modularity**: Decouple logic from UI/Frameworks

### 4. Observability & Reliability
- [ ] **Logging Standards**: Structured JSON, include trace IDs `request_id`
- [ ] **Metrics**: Track `error_rate`, `latency`, `queue_depth`
- [ ] **Error Handling**: Standardized error codes, no bare except
- [ ] **Observability Artifacts**:
    - **Log Fields**: timestamp, level, message, request_id
    - **Metrics**: request_count, error_count, response_time
    - **Dashboards/Alerts**: High Error Rate > 5%


## Agent Directives & Error Recovery
*(ข้อกำหนดสำหรับ AI Agent ในการคิดและแก้ปัญหาเมื่อเกิดข้อผิดพลาด)*

- **Thinking Process**: Analyze root cause before fixing. Do not brute-force.
- **Fallback Strategy**: Stop after 3 failed test attempts. Output root cause and ask for human intervention/clarification.
- **Self-Review**: Check against Guardrails & Anti-patterns before finalizing.
- **Output Constraints**: Output ONLY the modified code block. Do not explain unless asked.


## Definition of Done (DoD) Checklist

- [ ] Tests passed + coverage met
- [ ] Lint/Typecheck passed
- [ ] Logging/Metrics/Trace implemented
- [ ] Security checks passed
- [ ] Documentation/Changelog updated
- [ ] Accessibility/Performance requirements met (if frontend)


## Anti-patterns / Pitfalls

* ⛔ **Don't**: Log PII, catch-all exception, N+1 queries
* ⚠️ **Watch out for**: Common symptoms and quick fixes
* 💡 **Instead**: Use proper error handling, pagination, and logging


## Reference Links & Examples

* Internal documentation and examples
* Official documentation and best practices
* Community resources and discussions


## Versioning & Changelog

* **Version**: 1.0.0
* **Changelog**:
  - 2026-02-22: Initial version with complete template structure