chatwoot
Self-host customer support with Chatwoot. Use when a user asks to set up open-source customer support, add live chat without SaaS costs, build a multi-channel inbox, or deploy a free Intercom alternative.
Best use case
chatwoot is best used when you need a repeatable AI agent workflow instead of a one-off prompt.
Self-host customer support with Chatwoot. Use when a user asks to set up open-source customer support, add live chat without SaaS costs, build a multi-channel inbox, or deploy a free Intercom alternative.
Teams using chatwoot should expect a more consistent output, faster repeated execution, less prompt rewriting.
When to use this skill
- You want a reusable workflow that can be run more than once with consistent structure.
When not to use this skill
- You only need a quick one-off answer and do not need a reusable workflow.
- You cannot install or maintain the underlying files, dependencies, or repository context.
Installation
Claude Code / Cursor / Codex
Manual Installation
- Download SKILL.md from GitHub
- Place it in
.claude/skills/chatwoot/SKILL.mdinside your project - Restart your AI agent — it will auto-discover the skill
How chatwoot Compares
| Feature / Agent | chatwoot | Standard Approach |
|---|---|---|
| Platform Support | Not specified | Limited / Varies |
| Context Awareness | High | Baseline |
| Installation Complexity | Unknown | N/A |
Frequently Asked Questions
What does this skill do?
Self-host customer support with Chatwoot. Use when a user asks to set up open-source customer support, add live chat without SaaS costs, build a multi-channel inbox, or deploy a free Intercom alternative.
Where can I find the source code?
You can find the source code on GitHub using the link provided at the top of the page.
SKILL.md Source
# Chatwoot
## Overview
Chatwoot is an open-source customer support platform. Self-hosted Intercom alternative with live chat, shared inbox, multi-channel support (website, email, WhatsApp, Telegram, Twitter), and chatbots. Free when self-hosted.
## Instructions
### Step 1: Docker Deployment
```yaml
# docker-compose.yml — Self-hosted Chatwoot
services:
chatwoot:
image: chatwoot/chatwoot:latest
depends_on: [postgres, redis]
ports: ["3000:3000"]
environment:
RAILS_ENV: production
SECRET_KEY_BASE: your-secret-key-base
FRONTEND_URL: https://chat.example.com
POSTGRES_HOST: postgres
POSTGRES_USERNAME: chatwoot
POSTGRES_PASSWORD: chatwoot
REDIS_URL: redis://redis:6379
MAILER_SENDER_EMAIL: support@example.com
SMTP_ADDRESS: smtp.gmail.com
SMTP_PORT: 587
SMTP_USERNAME: support@example.com
SMTP_PASSWORD: app-password
command: bundle exec rails s -p 3000 -b 0.0.0.0
sidekiq:
image: chatwoot/chatwoot:latest
depends_on: [postgres, redis]
environment: *chatwoot-env
command: bundle exec sidekiq
postgres:
image: postgres:15
environment:
POSTGRES_DB: chatwoot
POSTGRES_USER: chatwoot
POSTGRES_PASSWORD: chatwoot
volumes: [pgdata:/var/lib/postgresql/data]
redis:
image: redis:7-alpine
volumes: [redisdata:/data]
volumes:
pgdata:
redisdata:
```
### Step 2: Add Chat Widget
```html
<!-- Add to your website -->
<script>
(function(d,t) {
var BASE_URL="https://chat.example.com";
var g=d.createElement(t),s=d.getElementsByTagName(t)[0];
g.src=BASE_URL+"/packs/js/sdk.js";
g.defer = true;
g.async = true;
s.parentNode.insertBefore(g,s);
g.onload=function(){
window.chatwootSDK.run({
websiteToken: 'YOUR_WEBSITE_TOKEN',
baseUrl: BASE_URL
})
}
})(document,"script");
</script>
```
### Step 3: API Integration
```typescript
// lib/chatwoot.ts — Create contacts and conversations via API
const CHATWOOT_URL = 'https://chat.example.com'
const CHATWOOT_TOKEN = process.env.CHATWOOT_API_TOKEN!
// Create contact when user signs up
await fetch(`${CHATWOOT_URL}/api/v1/accounts/1/contacts`, {
method: 'POST',
headers: {
'Content-Type': 'application/json',
api_access_token: CHATWOOT_TOKEN,
},
body: JSON.stringify({
name: 'John Doe',
email: 'john@example.com',
custom_attributes: { plan: 'pro', mrr: 49 },
}),
})
```
## Guidelines
- Self-hosted: completely free, unlimited agents and conversations.
- Cloud: starts at $19/agent/month.
- Supports WhatsApp Business, Telegram, Twitter, email, and website channels in one inbox.
- Use webhooks to sync conversations with your CRM or ticketing system.Related Skills
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