internal-comms-3-policy-memos

# 3. Policy Memos (+2)

## 3. Policy Memos


**Use for:** New policies, procedure changes, compliance updates

**Structure:**
```
MEMORANDUM

TO: [Audience]
FROM: [Sender/Department]
DATE: [Date]
RE: [Subject - Policy Name/Number]

PURPOSE
Brief statement of why this memo is being issued.

POLICY STATEMENT
Clear, concise statement of the policy.

SCOPE
Who this policy applies to.

EFFECTIVE DATE
When the policy takes effect.

KEY PROVISIONS
1. Provision one with clear explanation
2. Provision two with clear explanation
3. Provision three with clear explanation

COMPLIANCE
What employees need to do to comply.

QUESTIONS
Contact information for questions.

ATTACHMENTS (if applicable)
- Full policy document
- FAQ
- Training materials
```


## 4. Executive Communications


**Use for:** CEO/leadership messages, company direction, culture

**Tone:** Personal, authentic, forward-looking

**Structure:**
```
[Personal greeting]

[Context/Current situation]

[Key message - the main point]

[Supporting details - why this matters]

[Call to action or ask]

[Expression of confidence/gratitude]

[Personal closing]
```


## 5. Crisis Communications


**Use for:** Urgent situations, incidents, rapid response

**Principles:**
- Speed over perfection (but be accurate)
- Lead with facts known
- Acknowledge what's unknown
- Provide clear next steps
- Commit to updates

**Structure:**
```
Subject: [URGENT/IMPORTANT] [Brief Description]

[What happened - facts only]

[What we're doing about it]

[What you need to do / don't need to do]

[When we'll update you next]

[How to get help if needed]
```