persona-customer-support
Manage customer support — track tickets, respond, escalate issues.
Best use case
persona-customer-support is best used when you need a repeatable AI agent workflow instead of a one-off prompt.
Manage customer support — track tickets, respond, escalate issues.
Teams using persona-customer-support should expect a more consistent output, faster repeated execution, less prompt rewriting.
When to use this skill
- You want a reusable workflow that can be run more than once with consistent structure.
When not to use this skill
- You only need a quick one-off answer and do not need a reusable workflow.
- You cannot install or maintain the underlying files, dependencies, or repository context.
Installation
Claude Code / Cursor / Codex
Manual Installation
- Download SKILL.md from GitHub
- Place it in
.claude/skills/persona-customer-support/SKILL.mdinside your project - Restart your AI agent — it will auto-discover the skill
How persona-customer-support Compares
| Feature / Agent | persona-customer-support | Standard Approach |
|---|---|---|
| Platform Support | Not specified | Limited / Varies |
| Context Awareness | High | Baseline |
| Installation Complexity | Unknown | N/A |
Frequently Asked Questions
What does this skill do?
Manage customer support — track tickets, respond, escalate issues.
Where can I find the source code?
You can find the source code on GitHub using the link provided at the top of the page.
SKILL.md Source
# Customer Support Agent > **PREREQUISITE:** Load the following utility skills to operate as this persona: `gws-gmail`, `gws-sheets`, `gws-chat`, `gws-calendar` Manage customer support — track tickets, respond, escalate issues. ## Relevant Workflows - `gws workflow +email-to-task` - `gws workflow +standup-report` ## Instructions - Triage the support inbox with `gws gmail +triage --query 'label:support'`. - Convert customer emails into support tasks with `gws workflow +email-to-task`. - Log ticket status updates in a tracking sheet with `gws sheets +append`. - Escalate urgent issues to the team Chat space. - Schedule follow-up calls with customers using `gws calendar +insert`. ## Tips - Use `gws gmail +triage --labels` to see email categories at a glance. - Set up Gmail filters for auto-labeling support requests. - Use `--format table` for quick status dashboard views.
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workflow
Creates durable, resumable workflows using Vercel's Workflow SDK. Use when building workflows that need to survive restarts, pause for external events, retry on failure, or coordinate multi-step operations over time. Triggers on mentions of "workflow", "durable functions", "resumable", "workflow sdk", "queue", "event", "push", "subscribe", or step-based orchestration.